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Job ID |
4668 |
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Job Type |
On-Campus Jobs |
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Employer |
Osher Lifelong Learning Institute |
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Date Posted |
Jun 30, 2025 |
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Job Category |
Administrative & Office Support |
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Job Description |
The Osher Lifelong Learning Institute (OLLI) at UNC Asheville is seeking a Student Tech / Office Assistant to support our classes, programs, events and office functions. We serve a population of active older adults, most of whom are retired, who join OLLI to take non-credit courses, attend lectures and special programs, and engage in shared interest groups and social events. Most programming takes place at the Reuter Center at UNC Asheville. This is a friendly and collaborative work environment, and we especially seek students who feel comfortable working with older adults and who can demonstrate patience, professionalism, and a positive attitude with our staff and members. The Student Tech / Office Assistant position involves performing the following tasks: Setting up furnishings and audiovisual equipment in classrooms and other indoor and outdoor spaces for classes, lectures, programs and special events. Providing basic technical support to staff, instructors and presenters for both in-person, online (Zoom), and hybrid (simultaneous in-person/online) environments using desktop computers, laptop computers, projectors, livestream equipment, sound equipment, and hearing loops (assistive listening devices for individuals with hearing loss). Monitoring Zoom classes and meetings to provide support to presenters and participants. Acting as the designated building manager for designated times after business hours and on weekends, which involves unlocking/locking doors and classrooms and being a resource for event hosts. Keeping all technology resources well organized and maintained. Providing miscellaneous office support, which may include providing customer service to OLLI members in-person, online, and by phone, performing basic office tasks, updating databases and spreadsheets, and other duties in support of staff.
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Required Qualifications |
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Preferred Qualifications |
In this position, student employees are expected to use their UNC Asheville Gmail accounts for shift scheduling and for communicating with, receiving instructions from, and completing tasks assigned by OLLI professional staff. This position requires the following competencies or the willingness to learn them: General computer literacy, especially using Microsoft PowerPoint and the Google Suite (Gmail, Calendar, Docs, Sheets, Forms). Ability to use Zoom, including hosting meetings and assisting co-hosts and participants. Familiarity with both PC and Mac computers. Patience and clarity when explaining tech concepts. Ability to provide quality and constructive customer service. Ability to problem-solve, sometimes with little time. Ability to move and lift furniture and other items up to 35 lbs. Ability to be punctual and reliable, as all our events run on a set schedule. Flexible availability.
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Technical Skills |
Answering Phones, Bookkeeping, Customer Service, Employee Relations, Managing Timelines, Planning and Organizing, Team Building |
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Soft Skills |
Accountable for Results, Adaptability and Flexibility, Assertiveness, Attention to Detail, Commitment, Communication, Confidence, Cooperation, Courtesy, Customer Focus, Decision Making, Diplomacy, Efficiency, Empathy, Enthusiastic, Equity & Inclusion, Following Instruction, Improvisation, Independence, Initiative, Interaction with People, Interpersonal Skills, Listening, Open Minded, Patience, Problem Solving, Professionalism, Punctuality, Resourcefulness, Respectful, Teamwork, Trust, Verbal Communication, Work Independently |
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Number of Available Openings |
4 |
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Hours |
20.0 hours per week |
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Hourly Rate |
$13.00/hour to $15.00/hour |
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Time Frame |
Academic Year |
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Supervisor's Name |
Catherine Frank |
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Supervisor's Email |
cfrank@unca.edu |
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Supervisor's Phone Number |
828-251-6188 |
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Address |
1 University Heights
Asheville NC 28804 |
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Secondary Contact |
Karin Hedberg (khedberg@unca.edu) |
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