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Job ID |
4666 |
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Job Type |
On-Campus Jobs |
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Employer |
ITS- Institutional Services (330476) |
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Date Posted |
Jan 13, 2025 |
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Job Category |
Information Technology |
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Job Description |
HIRING FOR Monday and Wednesday shifts currently. The IT Service Desk is UNCA’s one stop shop for all Information Technology needs. Student assistant technicians will assist customers with a wide variety of technical support needs. This can include WiFi, malware, classroom technology, learning management systems, enterprise systems, and much more. Students, Faculty, Staff, and Campus Guests will request support via email, phone and walk-in methods. |
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Required Qualifications |
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Preferred Qualifications |
A strong desire to provide excellent customer support and a willingness to learn are required! |
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Technical Skills |
Answering Phones, Brainstorming, Coding, Computer Literacy, Customer Service, Data Entry, Document Management, Editing, Employee Relations, Linux, Mac Operating System, Maintaining Confidentiality, Managing Timelines, Mentoring, Microsoft Excel or Similar, Microsoft Office Suite, Technical Writing, Testing/Debugging, Training and Development, Troubleshooting, Tutoring, Typing, Virtual Meeting Software, Windows Operating System, Writing Articles |
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Soft Skills |
Accountable for Results, Adaptability and Flexibility, Attention to Detail, Collaboration, Communication, Confidence, Critical Thinking, Critical Thinking, Customer Focus, Deductive Reasoning, Empathy, Interaction with People, Interpersonal Skills, Logical Thinking, Positive Impact, Problem Solving, Professionalism, Professionalism, Team Collaboration, Teamwork, Technology |
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Number of Available Openings |
1 |
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Hours |
20.0 hours per week |
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Hourly Rate |
$10.00/hour to $13.00/hour |
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Time Frame |
Academic Year |
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Supervisor's Name |
Adam Adkins |
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Supervisor's Email |
adkins@unca.edu |
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Supervisor's Phone Number |
828-232-5142 |
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Address |
118 Ramsey Library |
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Secondary Contact |
Anthony Girelli (agirelli@unca.edu) |
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